Your Privacy is Our Priority

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, phone number, and job title
• Company information and billing details
• Account credentials and preferences
• Communications with our support team

Usage Information

We automatically collect certain information about your use of our services:

• Log data, including IP addresses and browser information
• Device information and operating system details
• Usage patterns and feature interactions
• Performance metrics and error reports

Aircraft and Maintenance Data

As part of our service, we process operational data including:

• Aircraft identification and configuration data
• Maintenance records and work order information
• Component life tracking and utilization data
• Compliance and regulatory information

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and manage your account
• Provide customer support and respond to inquiries
• Send important service updates and notifications
• Analyze usage patterns to enhance user experience
• Ensure security and prevent fraud
• Comply with legal obligations and regulatory requirements

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including cloud hosting, payment processing, and customer support tools. These providers are contractually bound to protect your information.

Legal Requirements

We may disclose information when required by law, regulation, or legal process, or when necessary to protect our rights, property, or safety, or that of our users or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to appropriate confidentiality protections.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• SOC 2 Type II compliance and ISO 27001 certification
• Employee training on data protection best practices

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@clarityairframe.com.

6. International Data Transfers

Our services are hosted in secure data centers located in the United States. If you are accessing our services from outside the United States, your information may be transferred to, stored, and processed in the United States.

We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

• Account information: Until account deletion plus 30 days
• Maintenance records: As required by aviation regulations (typically 7-10 years)
• Usage logs: 12 months for security and performance analysis
• Financial records: 7 years for tax and accounting purposes

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in our application

Your continued use of our services after the effective date of any changes constitutes acceptance of the updated policy.